EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
5 Things / Flight
I recently received terrible customer service from someone in a membership role. Somehow in 60 seconds, it felt personal, and I was activated. I left angry instead of staying and escalating. I chose flight, not fight, fawn, or freeze.
5 Things / Covert
I was on a sales call this week for a company with many client-facing employees. And I felt a jolt of excitement from the possibility of "covert inclusion." That's my favorite kind of work.
5 Things / Going First
A friend invited me to a small group discussion in his home. Six or seven of us. I knew him, not much else about what to expect.
How to Choose an LGBTQ+ Speaker for Your Corporate Pride Event
Pride month is one of the most visible moments on the corporate calendar. And for HR leaders, DEI managers, and event planners, booking the right LGBTQ+ speaker can make the difference between an event that moves people and one that gets quietly forgotten by Monday morning.
This guide covers exactly what to look for — and what to watch out for.
5 Things / Bubble World
Sometimes I envision all of us walking around in invisible protective bubbles, like that old movie “The Boy in the Bubble.”