FLEX: Front Line Employee eXcellence
Empower Your Client-Facing Teams with Inclusive Communication Skills
At Equality Institute, we understand that pulling employees from the floor for mandatory training can be challenging and costly. We developed FLEX as a series of short, impactful videos designed to make LGBTQ+ training accessible and practical for all levels of employees.
What is FLEX?
FLEX (Front Line Employee eXcellence) is a 20-minute eLearning program that delivers powerful, yet simple tips on providing excellent customer service to LGBTQ+ customers, clients, and guests. The program focuses on equipping your team with the confidence to navigate interactions respectfully and effectively.
Why Choose FLEX?
Time-Efficient: Designed to fit into busy schedules, minimizing disruption to daily operations.
Accessible: Compatible with your existing Learning Management System (LMS) for seamless integration.
Engaging Content: Short videos that are informative and enjoyable, avoiding the pitfalls of traditional training.
Inclusive Focus: Empowers your team to connect authentically with all customers, enhancing satisfaction and loyalty
Looking for a custom DEI eLearning solution?
We work with organizations to identify the stories that need to be told, then create professional video-based diversity, equity, and inclusion eLearning content that brings those stories to life.
We manage every step of the production process, from script writing to the video shoot to instructional design. We provide a one-stop-shop for custom, engaging educational DEI eLearning content strategically designed to empower your team and available to deploy at scale throughout your organization.