TRUST BUILDS BUSINESS. WE BUILD the skills to earn it.

We help client-facing professionals navigate complex conversations with confidence and turn everyday inclusion into high-level performance.

MEET BERNADETTE SMITH

GET THE GOOD VIBES

Trusted By…

Someone writing in a notebook in front of a laptop

Consulting

Our Inclusive 360 framework identifies where hidden inclusion gaps are undermining trust. We give you a clear, strategic roadmap to move past the "ouch" moments and align your culture with your business goals.

Workshops & Keynote

High-energy sessions that feel nothing like the "DEI talks" some dread. Using the ARC Method® and the CRAP Method®, we help teams navigate complex conversations and survive "mid-grade" mistakes with total confidence.

Self-Guided Micro-Learning

Ditch the boring "checkbox" training. Our LGBTQ+ Inclusion Champion suite offers short, relatable micro-learning tracks (under 4 minutes!) designed to build real-world skills for professionals on the go.

CONSULTING OFFERINGS

SCHEDULE A WORKSHOP

ABOUT MICRO-LEARNING

What They Say…

“The presentation was extremely effective - the content was new for the team and it was organized very well and delivered in an engaging manner. Darnell did a great job at making the presentation relevant for the audience and providing tips and tricks.”
— MADISON B, GOOD APPLE
“Thank you for offering such stellar sessions this week. It was a pleasure working with you. I’ve already received a few notes from partners saying how much they appreciated the training.”
— EMILY R., MORRISON & FOERSTER
“Many of the attendees mentioned that the presentation was amazing. This was the best presentation we have had in a long time!"
— SKYLAIR M., PPM AMERICA
“I will definitely recommend you to other EEOC Program Analysts nationally. I think there is a lot of value in doing so -- and you are a shining example of that!”
— ELAINE M.
“What an awesome day… filled with great information, interactive activities, a 'no boundaries' safe zone for questions and answers, and lots of LOVE! You gave us so much to think about and a clear direction of where we want to be in the near future.”
— ANNA S,, SANDS HOTELS
“Bernadette Smith is an outstanding speaker and opened our faculty retreat on building constructive culture. Her engaging keynote was definitely not the standard diversity and inclusivity training speech. We appreciated the way she connected her points and examples to our specific mission and values. She was authentic, approachable, and gave practical guidance which will be invaluable in our work with our colleagues, students, staff, and partners in healthcare.”
— DR. SANDRA D., EMORY UNIVERSITY

Why Inclusive Communication Drives Business Growth

Inclusive communication isn't just about "being nice"—it’s a competitive edge.

In a marketplace where conversations are getting more "complex," the ability to connect across differences is what separates the pros from the people who are just walking on eggshells. When teams know how to handle the "ouch" moments without the cringe, they build stronger relationships, earn trust faster, and close more deals. At Equality Institute, we help you translate inclusive behaviors into results you can measure, from higher engagement to increased revenue.

The ARC Method® in Action

The ARC Method®: Your Roadmap for Real-World Conversations. Forget the theory. The ARC Method® (Ask, Respect, Connect) gives your team a simple, repeatable way to navigate differences without overthinking every syllable. It’s the tool thousands of professionals use to stay grounded, respond with clarity, and move conversations forward—even when things get awkward.

GET THE ARC METHOD® BLUEPRINT

Real Inclusion. Real Results.

From global finance to high-growth tech, our clients share one goal: building a culture where trust isn’t just a buzzword. Whether we’re delivering a high-energy keynote or implementing our Inclusive 360 framework, our focus is on helping your team strengthen relationships and enhance your brand’s reputation. We don’t just talk about inclusion; we give your people the tools to live it every day.

Inclusive 360: Proven Solutions for an Equitable Organization

Our CEO, Bernadette Smith, wrote Inclusive 360 to help organizations move from performative gestures to real, actionable inclusion without the overwhelm.

Whether you're in HR, marketing, sales, or service, this bestselling roadmap offers practical ways to embed equity into everyday operations. It’s packed with solutions for every department and designed to help you create a culture where both employees and clients feel valued.

Because when inclusion is baked into how you do business, everyone wins.

GET THE BOOK