Last week I wrote about how some prestigious MBA programs have achieved gender parity among female and male students. A reader responded: “Having 50% women and 50% men means nonbinary and other gender diverse people are excluded because we don't fit in these options. While it's important to recognize when women have equitable opportunities, it's also important to acknowledge that we need to change how we measure gender ratios given the increase in gender exploration and identities.”

This week I was on a sales call with an organization looking to train its account managers. The company provides a premium, high-touch 1:1 service, and its account managers were increasingly finding themselves having "ouch" moments.