tired of walking on eggshells?

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MEET BERNADETTE SMITH

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How We Partner

At Equality Institute, we help client-facing professionals build trust across differences without the fear of saying the wrong thing.

Using our signature ARC Method® and customized learning experiences, we deliver practical, confidence-boosting strategies through keynotes, workshops, and eLearning. Whether your team is in sales, client success, or account management, we equip them to turn every interaction into an opportunity for connection and loyalty.

Your clients are more diverse than ever—and the ability to connect across difference isn’t a soft skill anymore. It’s a competitive edge. Our work is rooted in inclusion, but our goal is bigger: transforming awkward moments into authentic relationships, without shame, fluff, or overwhelm. We bring clarity, strategy, and good vibes every step of the way.

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Consulting

Our Inclusive 360™ framework helps you quickly identify where your organization shines and where inclusion gaps may be undermining trust and connection. We deliver strategic, actionable insights that align with your business goals.

Workshops & Keynote

Our high-energy sessions are anything but typical. Using the ARC Method®, we give client-facing teams the skills to navigate differences with confidence and authenticity, whether they’re building rapport with colleagues or closing deals with clients.

eLearning & Courses

Forget the checkbox trainings. We create custom on-demand learning that is engaging, relatable, and built to impact client-facing employees while they’re on the go.

CONSULTING OFFERINGS

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Inclusive 360: Proven Solutions for an Equitable Organization

Our CEO, Bernadette Smith, wrote Inclusive 360 to help organizations move from performative gestures to real, actionable inclusion without the overwhelm.

Whether you're in HR, marketing, sales, or service, this bestselling roadmap offers practical ways to embed equity into everyday operations. It’s packed with solutions for every department and designed to help you create a culture where both employees and clients feel valued.

Because when inclusion is baked into how you do business, everyone wins.

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What They Say…

“The presentation was extremely effective - the content was new for the team and it was organized very well and delivered in an engaging manner. Darnell did a great job at making the presentation relevant for the audience and providing tips and tricks.”
— MADISON B, GOOD APPLE
“Thank you for offering such stellar sessions this week. It was a pleasure working with you. I’ve already received a few notes from partners saying how much they appreciated the training.”
— EMILY R., MORRISON & FOERSTER
“Many of the attendees mentioned that the presentation was amazing. This was the best presentation we have had in a long time!"
— SKYLAIR M., PPM AMERICA
“I will definitely recommend you to other EEOC Program Analysts nationally. I think there is a lot of value in doing so -- and you are a shining example of that!”
— ELAINE M.
“What an awesome day… filled with great information, interactive activities, a 'no boundaries' safe zone for questions and answers, and lots of LOVE! You gave us so much to think about and a clear direction of where we want to be in the near future.”
— ANNA S,, SANDS HOTELS
“Bernadette Smith is an outstanding speaker and opened our faculty retreat on building constructive culture. Her engaging keynote was definitely not the standard diversity and inclusivity training speech. We appreciated the way she connected her points and examples to our specific mission and values. She was authentic, approachable, and gave practical guidance which will be invaluable in our work with our colleagues, students, staff, and partners in healthcare.”
— DR. SANDRA D., EMORY UNIVERSITY